Refund Policy

Last updated: 26 April 2026

Overview

Scrapline is operated out of Australia and serves customers globally. This policy sets out when refunds are and are not available. Nothing in this policy overrides or limits any statutory rights you may have under the laws of your country or jurisdiction. Where mandatory consumer protection laws apply to you, those rights take precedence over this policy.

Australian customers: the Australian Consumer Law (ACL) applies and your statutory guarantees under the ACL are unaffected by this policy.

Subscriptions

Subscriptions are billed in advance via Stripe and auto-renew until cancelled. You can cancel at any time and your access continues until the end of the current billing period. Cancelling stops all future charges.

Except where required by applicable law, no partial refunds are given for unused days within an active billing period when cancelling due to a change of mind.

Refund Eligibility

We will provide refunds in the following situations:

  • Billing errors or duplicate charges: Fully refundable upon verification.
  • Service not delivered due to our fault: Pro-rated or full refund depending on impact.
  • Fraudulent use of your card: Resolve with your card issuer; we will cooperate fully.
  • Technical issues preventing access: If we cannot resolve within 48 hours, a refund or credit will be provided for the affected period.
  • Statutory consumer rights: Where the laws of your jurisdiction entitle you to a remedy for a service that fails to meet a guaranteed standard, we will honour that remedy regardless of the circumstances above.

Change of Mind

We do not provide refunds in these cases, except where required by applicable law in your jurisdiction:

  • Change of mind after substantial use of the billing period
  • Violations of our Acceptable Use Policy resulting in account termination
  • Issues caused by third-party outages (Discord, Stripe) outside our control, where we have fulfilled our obligations
  • Failure to cancel before the renewal date

How to Request a Refund

To request a refund, contact us with the following information. We ask that you reach out promptly so we can resolve your issue as quickly as possible:

  • Your Discord User ID
  • Invoice ID or payment reference
  • Brief description of the issue

We aim to respond to all refund requests within 3 business days.

Send refund requests to: