Changelog

Big news to kick things off! Scrapline has been officially approved for Discord's Privileged Intents. This is a huge milestone. It means we can now reliably power features like member join tracking, verification, live server counts, and full automod filtering across every server we protect. Thank you to everyone who's been part of the journey so far, this approval is a strong sign of trust from Discord and we couldn't have done it without you.

Tickets

- Improved AI Ticket Triage across the board. The AI is now smarter about when to escalate, better at staying on topic, and more responsive to genuine user questions
- Typing "talk to human" (or similar) now reliably escalates to staff with a full conversation summary, no more silent drop-offs
- Off-topic messages now get a polite "please stay on topic" reply instead of being ignored
- The "Resolved" and "Talk to Human" buttons now properly close the ticket or notify staff on the first click every time
- Basic tickets now have Close and Claim buttons just like Premium
- Fixed a bug where knowledge base entries containing common words could hijack normal conversations
- Improved reliability of ticket panels and transcripts

Dashboard

- Cleaner AI Hub section that groups all AI features together in one place
- Fixed some visual glitches where cards weren't updating in real time
- Ticket Panel Style is now locked to Buttons on Basic plans for a more consistent experience

Auto Moderation

- Setting changes now apply within 60 seconds of saving, no more waiting or restarts needed
- Improved consistency between the dashboard and the bot when filters are toggled

Security

- Anti Raid and Anti Nuke alerts now report to the same channel and follow your Audit Log routing settings, so you'll never miss an incident
- Improved reliability across large servers during high traffic events

Website

- Sharper favicons across all browsers and devices
- All timed events (mutes, reminders, giveaways) now run on consistent timing so nothing expires late
- Small polish across feature pages and the plan comparison

Tickets

• Added AI Ticket Triage, a new AI assistant that greets users when they open a ticket, works through their issue with them, checks their punishment history if asked, and automatically passes them to staff when it can't help
  - The AI knows when to step back. If it detects a user needs a real person, it hands them straight to staff along with a summary of the conversation, no button clicks needed
  - Added guardrails so the AI stays on topic, won't make up information, and politely redirects off-topic questions with a canned response
  - Added a per-server knowledge base with up to 10 keyword entries, so server owners can customise how the AI responds to common questions
  - Added a Notify channel setting for AI Triage so escalation summaries land in a designated staff channel
  - Added a jailbreak and prompt injection protection layer that screens all AI inputs and outputs before they reach users

Note: This feature is Experimental, if you find any bugs please go through the correct processes to report them so they can be fixed promptly and pushed to the public ASAP.

Dashboard

• Fixed a lockout bug that was blocking all users from accessing Basic configuration pages
• Fixed panels being incorrectly locked behind Premium for Basic users, panels are now available to everyone
• Fixed the unsaved changes warning appearing incorrectly when opening and closing modals without making any changes

Auto Moderation

• Fixed the caps filter still triggering even when it was disabled, caused by a settings cache issue

Security

• Improved anti nuke recovery with compression and background processing, making it faster and more reliable on large servers

Website

• Updated all feature pages, the plan comparison table, and documentation to include AI Ticket Triage
• Added experimental labels to Anti Raid, AI Triage, Referral System, and Dashboard Access features
• Updated favicons across all sizes and browsers for a sharper look