Error Codes FAQ

Common Discord API errors and how to fix them

All Tickets

Ticket Close Log Not Delivered Error SCP-TKT-01 HTTP N/A

Tickets

A ticket was closed, but the 'Ticket Closed' log embed couldn't be delivered because this server has no valid mod-log channel configured.

Solution

Set a mod-log channel in the dashboard under Audit Logs, or disable the Audit Logs feature if you don't want ticket close logs.

  1. Open your server dashboard → Configure → Moderation
  2. Open the Audit Logs card and pick a Mod Log channel from this server
  3. Save your changes
  4. Close a test ticket to confirm the log arrives

Common Causes

  • No mod-log channel has been configured for this server
  • The configured mod-log channel was deleted
  • The configured channel ID belongs to a different server
  • The bot can't see the configured channel

Ticket Transcript Not Delivered Error SCP-TKT-02 HTTP N/A

Tickets

Transcripts are enabled with a channel destination, but no valid transcript channel exists in this server, so the transcript wasn't posted.

Solution

Pick a transcript channel in the Tickets configuration, or switch the transcript destination to DM-only.

  1. Open your server dashboard → Configure → Panels & Embeds → Tickets
  2. Set the Transcript Channel to a channel in this server
  3. Save your changes
  4. Close a test ticket to confirm the transcript arrives

Common Causes

  • No transcript channel has been configured
  • The transcript channel was deleted
  • The configured channel ID belongs to a different server
  • No mod-log channel exists to fall back to

Bot Cannot Create Ticket Channels Error SCP-TKT-03 HTTP 403

Tickets

A member clicked a ticket button but the bot doesn't have permission to create the ticket channel or category.

Solution

Give the bot Manage Channels permission and make sure its role sits above the ticket category in the role hierarchy.

  1. Go to Server Settings → Roles and give the bot Manage Channels
  2. Check the ticket category's permission overrides include the bot
  3. Ask the member to click the ticket button again

Common Causes

  • Bot is missing the Manage Channels permission
  • Bot's role is below the ticket category's permission requirements
  • Category permission overrides block the bot

Ticket Creation Failed Unexpectedly Error SCP-TKT-04 HTTP N/A

Tickets

Ticket creation failed for a reason other than permissions (rate limits, deleted category, Discord outage).

Solution

Try again in a minute. If it keeps happening, re-select the ticket category in the dashboard and check Discord's status page.

  1. Wait a minute and try the ticket button again
  2. Open your dashboard → Tickets and re-save the ticket category
  3. If the issue persists, contact support with this error code

Common Causes

  • The ticket category was deleted mid-flow
  • The server hit Discord's channel limit (500)
  • Temporary Discord API outage or rate limit